WHAT'S NEW AND DIFFERENT?

DECONSTRUCTING “BUY 1 – GET 1 FREE!”

DIRECT MAIL: USING THEORY TO IMPROVE YOUR PRACTICES

PRIVACY AND "PERMISSION - BASED MARKETING"

WHY AMERICANS HATE ADVERTISING

BRAND AND BRANDING, REVISITED YET ONE MORE TIME AGAIN

RELATIONSHIP MARKETING 2004

MY COMPUTER CRASH AND OUR FAUSTIAN BARGAIN

THE CUSTOMER SERVICE QUADRANT: A SURVIVAL GUIDE

MUTANT MOBILE MANIA

DISSERVICE, ANGLO-AMERICAN STYLE

OH THOSE TOBACCO MARKETERS

AN APPRECIATION AND TWO DIATRIBES

CLIENTS AND AGENCIES: ALAS, THERE IS NO HOPE…

POLISH PONDERINGS

THE TALE OF MY DEMOTION

GOODBYE "INTERNET" AND HELLO "INTERNET"

DE-HORNING EMAIL'S DEVIL CHILD

DEATH BY PRESENTATION

THINKING ABOUT THE FUTURE

THE TROUBLE WITH ADVERTISING, PART 2

THE TROUBLE WITH ADVERTISING, PART 1

DEATH AND REBIRTH OF TELEMARKETING

DEVIL'S DICTIONARY REDUX AGAIN

ODE TO DIRECT MAIL

HIDEOUS LIST SUPPLIERS

CRM HISTORY AND MYSTERY

THE HATEFULNESS OF SPAM, ...

THE WORST JUNK E-MAIL IN HISTORY

LIES, DAMNED LIES, AND INTERNET STATISTICS

THE DEVIL'S DICTIONARY OF MARKETING REDUX

DEVIL'S DICTIONARY OF MARKETING - PART 2

DEVIL'S DICTIONARY OF MARKETING

SCENES FROM THE NEW ECONOMY: 6 COMMON E-COMMERCE HORRORS

GEICO:  THE DANGERS OF WIT, AND THE RE-INVENTION OF LONG COPY

JUNK MAIL, 2001: PHYSICAL AND VIRTUAL

U.S. CIGARETTE MARKETING, 2001: THE LOWEST RING OF THE INFERNO

THE 21ST CENTURY'S MOST LOATHSOME MAILING PIECE (SO FAR)

CLUELESS, HOPELESS, AND SPENDTHRIFT: AUTOMOTIVE MARKETING, 2000

MY LIFE AS A CUSTOMER, OR WHY "CUSTOMER RELATIONSHIP MANAGEMENT "
IS THE BIGGEST HOAX IN BUSINESS

ARTFUL DISHONESTY:  POLITICAL FUNDRAISING, 2000

LIKEABILITY AND DIRECT MAIL: SOME OBSERVATIONS

MESSAGES, METAPHORS, AND LOOKING FOR LOVE:
THE INTERNET, YEAR 2000 (AS OF MAY 24)

POST-IT NOTE MAILINGS: TRICKY AS A WEASEL, FORMULAIC AS A SONNET

WHATEVER HAPPENED TO RELATIONSHIP MARKETING? 9 BIG MISTAKES

 
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